What's your job? Most of you will answer "DBA", or "developer", or "manager", or something that corresponds to your title. That's partially true, but for the most part if you are in Information Technology, I think your idea is to solve problems and ensure that your systems, or your code, or whatever you work on, is running smoothly for the people that use that technology.

That isn't always the case. There will be times that things break, that bugs crop up or systems fail. When that happens, people don't want to hear about the problems, or what went wrong. They might ask, and they might be curious, but really what they want to know is when will it be fixed and what the cost will be.

Read the rest of "Bring Solutions" at SQLServerCentral.