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BusinessCast 155 - 'Improving Customer Experience' with Gold 'n Brown

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Jun 05, 2010 155 - 'Improving Customer Experience' with Gold 'n Brown

BusinessCast 155 brings in Stephen Smith, whose former career was as President and CEO of WestJet, and the Sr. VP, Customer Experience, at Air Canada.  Steve shares valuable lessons, learned from the front row of customer experience. Only on the BusinessCast.

You can also catch Steve as a permanent panelist on blogtalkradio's Customer Experience Show.

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